Health & Safety Team Leader

Website The Portfolio Group

The Portfolio Group is a specialist recruitment agency

Our client is looking for a Health & Safety Team Leader to manage a team of 14 and be responsible for ensuring that all H&S enquiries are responded to with the relevant technical and legally correct Health and Safety advice in a professional and practical manner.

Day to Day Responsibilities:

  • To ensure the team respond to requests (telephone or electronic) from clients and provide relevant technically and legally correct Health and Safety advice in a professional and practical manner.
  • To achieve team KPIs and consistent operating performance in line with business expectations.
  • To provide telephone/e-mail advice.
  • To maintain the operational capacity model.
  • To lead on technical and business performance for the advice team
  • To train all advisors and senior advisors and to regularly update the team on relevant changes to legislation and guidance.
  • To provide practical support to clients in using their online systems and make pro-active calls to clients in support of their H&S service.
  • To manage complaints and super service issues relating to advisors and senior advisors.
  • To manage the Installation Call service
  • To lead the H&S advice team in day to day operational tasks.
  • To complete special projects as and when required.
  • To quality check the advice given by advisors and senior advisors
  • To complete six monthly team appraisals.
  • Assist the Technical Manager in managing and maintaining an effective H&S advice service.

P965103FC

To apply for this job email your details to farah.chowdhury@theportfoliogroup.co.uk